Our support for your software solution

We support you personally and expertly – for the best possible software use

Whichever of our software solutions you have decided on: we will be at your side and answer your questions. Our R2C_product family consists of the following software solutions:

As a reliable contact partner, we will accompany you in working with our software solution. Along with regular software maintenance, we offer you personal support via our R2C_Hotline.

Individual support thanks to the expertise of our staff

Our experienced staff make every effort not just to meet your high expectations, but to exceed them. We support you in your individual requirements with our sector-specific experience and help you to work with the software in the best possible way.

This means that we not only ensure process optimisation, but also support you in your daily handling of the software.

An overview of our services

R2C-Support & Hotline

We answer your questions – our staff will help you on the phone or by e-mail.

We support you

  • In the development of solution approaches
  • In the determination, elimination and rectification of faults
  • With specific technical and application-related questions
  • By the observed remote access for purposes of analysis
  • By passive remote maintenance sessions
  • By individual information on available patches (bug fixes)
  • By the provision of release information for release updates
  • By the provision and delivery of current software updates
  • By the provision of existing documentation

Supplementary services

In addition, we are of course available to help you with your individual requirements. As well as our standard support, you can also commission further fee-based services

Our offer for you:

  • Execution and accompaniment of initial and update installations
  • Product training or workshops and professional consultation services
  • Active remote access, e.g. for support with installation of the software, analysis of disruption to the sequence of the application, checking for compatibility with the current system requirements or the configuration of the application
  • Remote maintenance

You can find further information on our consulting services here.

We are happy to support you

We are happy to process your queries during our office hours: 

Monday to Friday 9.00 a.m. - 5.00 p.m.

Get in touch with us!

Your Support Team

Otto-Hahn-Str. 20
D-76275 Ettlingen

+49 (0)7243 321-4747

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