- in the development of solutions
- in the identification, containment and elimination of errors
- for specific technical and application-related questions
- through observational remote access for analysis purposes
- through passive remote maintenance sessions
- through individual information on available patches (bug fixes)
- by providing release information for release updates
- by providing and delivering the latest software updates
- by providing existing documentation
- Implementation and support of initial and update installations
- Product training or workshops and technical consulting services
- Active remote access, e.g. to support the installation of the software, analyze application malfunctions, check compatibility with current system requirements or configure the application
- remote maintenance